Frequently Asked Questions

Our knowledge base



The Creation 5 app has been developed to operate any product that supports DLNA or AirPlay – to find out more about these platforms, click the following links: · ·


The app has been designed and developed with optimized graphics and a unique user interface for each device. If you purchase the iPad version, it will not run on the iPhone and vice-versa.


The Plus version is the full version of the app and has all of the current features that are available in the app. It is possible to acquire the same features by purchasing all of the In-App Purchases available for the Freemium version. However, any new features that are added in the future will be available as a new In-App Purchase – these new features will be available free of charge for Plus users. To support ongoing development costs, the Freemium version also contains advertising.



Jedes DLNA-Gerät ist anders und auch die vom gleichen Hersteller funktionieren unterschiedlich. Nehmen Sie Bang & Olufsen als Beispiel – ihre DLNA-Produkte BeoSystem 4, BeoMaster, Essence und Playmaker erkennen und geben unterschiedliche Netzradiosender wieder. Das gleiche geschieht mit anderen Herstellern und so weit wir sehen können, hat dies keinen Sinn und ist unverständlich. Lösung? Wenn Sie einen Radiosender finden, der mit Ihrem DLNA-Gerät funktioniert, speichern Sie ihn unter Ihren Favoriten, damit Sie ihn beim nächsten Mal leicht wieder finden können. Es gibt 40.000 Sender zur Auswahl, so dass Sie bestimmt viele finden werden, die mit Ihrem Gerät funktionieren. In einigen Fällen kann es sein, dass die Steuerelemente (Lautstärke, Pause, Stop) nicht funktionieren – in diesem Fall können Sie die Fernbedienung des Herstellers benutzen.


You need to ensure the iPad and products you are trying to communicate with are connected to the same network – check your wifi settings on the iPad and ensure your router is operating correctly.


Some servers display the music folders in a different way – enable and disable DLNA folder browsing to determine the best way to access your music.


If you cannot access any content, the application has not been able to connect to your BeoMaster system. · Ensure there is power going to your BeoSound hardware and your router. · Ensure your iPad or iPhone has wireless access. · Close the app fully on your iPad or iPhone and re-start the app.


This is related to the BeoSound 5 not passing the images correctly. This is normally fixed by rebuilding the music server using the following steps: · Use the pointer to highlight MODE. · Turn the wheel to select SETTINGS and press GO. · Use the pointer to highlight SERVICE SETTINGS. · Turn the wheel to select REBUILD MUSIC SERVER and press GO. · Turn the wheel to select YES and press GO to store.


Make sure that the option called Audio Master inside your BeoSound 5 is set to YES. If this does not resolve the problem, please check this document for a solution.


Please ensure your BeoSound 5 is enabled as a Music Server. To check this please follow these steps: · Go to Mode on your BeoSound 5 menu. · Press the right arrow button twice, then press the Go button. · Select Service Settings from the list of options. · Ensure Music Server is set to Yes.



To access your iTunes Playlists simply select the iPad / iPhone as a source and the option will be displayed.


Currently we support all audio formats with the exception of WMA Lossless – if the track does not play it may be recorded in this format. Tracks that were purchased with DRM (Digital Rights Management) will need to be reloaded without DRM – this applies to music downloaded from iTunes before 2009.


The app does not currently support this feature, however this will be added in the future.



Only certain video formats are supported at this time. If the video is in a format that the app does not support it will not play – it should be possible to play the video in iTunes. We will be adding to support of video formats in the future.