자주묻는 질문

Our knowledge base

General

What

The Creation 5 app has been developed to operate any product that supports DLNA or AirPlay – to find out more about these platforms, click the following links: · http://www.dlna.org · http://support.apple.com/kb/ht4437

Is

The app has been designed and developed with optimized graphics and a unique user interface for each device. If you purchase the iPad version, it will not run on the iPhone and vice-versa.

What

The Plus version is the full version of the app and has all of the current features that are available in the app. It is possible to acquire the same features by purchasing all of the In-App Purchases available for the Freemium version. However, any new features that are added in the future will be available as a new In-App Purchase – these new features will be available free of charge for Plus users. To support ongoing development costs, the Freemium version also contains advertising.

DLNA

각각의 DLNA 장치는 다르며, 심지어 동일한 제조업체 제조 장치들도 다르게 작동합니다. 뱅앤 올룹슨 (Bang & Olufsen)의 경우를 예로 들어 봅시다. 그 업체의 DLNA 제품 BeoSystem 4, BeoMaster, Essence 및 Playmaker는 모두 서로 다른 네트워크의 라디오 방송국을 인식하고 재생합니다. 똑같은 일이 다른 제조업체들에서도 일어납니다. 우리가 알 수 있는 한에는 아무런 까닭이 없습니다. 해결책이요? 귀하의 DLNA 장치에서 작동하는 라디오 방송국을 찾는 경우, 다음에는 쉽게 돌아갈 수 있도록 그것을 즐겨찾기에 저장하십시오. 선택할 수 있는 방송국이 4 만개가 있습니다. 따라서 귀하는 자신의 장치에서 작동하는 많은 방송국을 반드시 찾을 수 있습니다. 어떤 경우에는 컨트롤 (볼륨, 일시 정지, 정지)이 작동하지 않을 수 있습니다. 이런 경우 제조업체 원격 제어가 도움이 될 수 있습니다.

Why

You need to ensure the iPad and products you are trying to communicate with are connected to the same network – check your wifi settings on the iPad and ensure your router is operating correctly.

I

Some servers display the music folders in a different way – enable and disable DLNA folder browsing to determine the best way to access your music.

BeoSound

If you cannot access any content, the application has not been able to connect to your BeoMaster system. · Ensure there is power going to your BeoSound hardware and your router. · Ensure your iPad or iPhone has wireless access. · Close the app fully on your iPad or iPhone and re-start the app.

BeoSound

This is related to the BeoSound 5 not passing the images correctly. This is normally fixed by rebuilding the music server using the following steps: · Use the pointer to highlight MODE. · Turn the wheel to select SETTINGS and press GO. · Use the pointer to highlight SERVICE SETTINGS. · Turn the wheel to select REBUILD MUSIC SERVER and press GO. · Turn the wheel to select YES and press GO to store.

The

Make sure that the option called Audio Master inside your BeoSound 5 is set to YES. If this does not resolve the problem, please check this document for a solution.

The

Please ensure your BeoSound 5 is enabled as a Music Server. To check this please follow these steps: · Go to Mode on your BeoSound 5 menu. · Press the right arrow button twice, then press the Go button. · Select Service Settings from the list of options. · Ensure Music Server is set to Yes.

Music

Can

To access your iTunes Playlists simply select the iPad / iPhone as a source and the option will be displayed.

I

Currently we support all audio formats with the exception of WMA Lossless – if the track does not play it may be recorded in this format. Tracks that were purchased with DRM (Digital Rights Management) will need to be reloaded without DRM – this applies to music downloaded from iTunes before 2009.

I

The app does not currently support this feature, however this will be added in the future.

Video

I

Only certain video formats are supported at this time. If the video is in a format that the app does not support it will not play – it should be possible to play the video in iTunes. We will be adding to support of video formats in the future.