常问问题

General

What

The Creation 5 app has been developed to operate any product that supports DLNA or AirPlay – to find out more about these platforms, click the following links: · http://www.dlna.org · http://support.apple.com/kb/ht4437

Is

The app has been designed and developed with optimized graphics and a unique user interface for each device. If you purchase the iPad version, it will not run on the iPhone and vice-versa.

What

The Plus version is the full version of the app and has all of the current features that are available in the app. It is possible to acquire the same features by purchasing all of the In-App Purchases available for the Freemium version. However, any new features that are added in the future will be available as a new In-App Purchase – these new features will be available free of charge for Plus users. To support ongoing development costs, the Freemium version also contains advertising.

DLNA

为什么有些收音机电台无法用DLNA播放?

每个DLNA设备都是不同的,即使是同一家厂商的产品也会有不同的表现。以Bang & Olufsen为例——他们的DLNA产品有BeoSystem 4、BeoMaster、Essence和Playmaker,全都识别和播放不同的网络电台。其他厂商的产品也会发生相似情况,尽我们所见没有什么规律或理由。解决方案?当您找到使用您的DLNA设备正常工作的电台时,将其保存到您的个人收藏,这样您下次可以轻松返回。有40000多个电台可供选择,因此您一定会找到很多您设备可使用的电台。在某些情况下,控制功能(音量、暂停、停止)可能无法正常工作——在这种情况下厂商提供的遥控器可以提供帮助。

Why

You need to ensure the iPad and products you are trying to communicate with are connected to the same network – check your wifi settings on the iPad and ensure your router is operating correctly.

I

Some servers display the music folders in a different way – enable and disable DLNA folder browsing to determine the best way to access your music.

BeoSound

If you cannot access any content, the application has not been able to connect to your BeoMaster system. · Ensure there is power going to your BeoSound hardware and your router. · Ensure your iPad or iPhone has wireless access. · Close the app fully on your iPad or iPhone and re-start the app.

BeoSound

This is related to the BeoSound 5 not passing the images correctly. This is normally fixed by rebuilding the music server using the following steps: · Use the pointer to highlight MODE. · Turn the wheel to select SETTINGS and press GO. · Use the pointer to highlight SERVICE SETTINGS. · Turn the wheel to select REBUILD MUSIC SERVER and press GO. · Turn the wheel to select YES and press GO to store.

The

Make sure that the option called Audio Master inside your BeoSound 5 is set to YES. If this does not resolve the problem, please check this document for a solution.

The

Please ensure your BeoSound 5 is enabled as a Music Server. To check this please follow these steps: · Go to Mode on your BeoSound 5 menu. · Press the right arrow button twice, then press the Go button. · Select Service Settings from the list of options. · Ensure Music Server is set to Yes.

Music

Can

To access your iTunes Playlists simply select the iPad / iPhone as a source and the option will be displayed.

I

Currently we support all audio formats with the exception of WMA Lossless – if the track does not play it may be recorded in this format. Tracks that were purchased with DRM (Digital Rights Management) will need to be reloaded without DRM – this applies to music downloaded from iTunes before 2009.

I

The app does not currently support this feature, however this will be added in the future.

Video

I

Only certain video formats are supported at this time. If the video is in a format that the app does not support it will not play – it should be possible to play the video in iTunes. We will be adding to support of video formats in the future.